Aistone Intelligent Limited (hereinafter referred to as "we" or "MECHREVO") is the operator of the MECHREVO official website (URL: www.mechrevo.com,hereinafter referred to as "this Website"). We are fully aware of the importance of personal information to users (hereinafter referred to as "you"). We comply with applicable laws, regulations, court orders, and government and law enforcement requirements, adhere to the principles of "legality, legitimacy, necessity, and good faith" when handling your personal information, and are committed to safeguarding your information security and legitimate rights and interests.
This Privacy Policy is intended to clarify the scope, methods, and purposes for which we collect and use your personal information, as well as to explain the rights you have regarding your personal information and how to exercise them. Please read and understand the entire content of this Policy carefully before accessing or using this Website. If you do not agree with this Policy, you should immediately stop accessing or using this Website. Your act of accessing or using this Website shall be deemed as your acceptance of the terms of this Policy.
This Policy applies only to our actions in collecting and processing your personal information through this Website, including information interactions generated when you visit and browse this Website, register an account, or use services such as after-sales repair registration, event sign-up, or product inquiries.
This Website may contain links to third-party platforms (such as e-commerce flagship stores, after-sales service partner websites, social media accounts, etc.). When you access such third-party platforms, their information handling rules are independently formulated by those third parties and are governed by their respective privacy policies. We are not responsible for the information collection and usage practices of third parties and do not provide any guarantee regarding such practices.
We adhere to the principle of "minimum necessity" when collecting personal information, gathering only the information essential for enabling this Website's functionalities and providing services. We do not collect information unrelated to the services. The specific scope and methods of collection are as follows:
You can access the public content of this Website without registering an account. During this process, we automatically collect non-identifying information to optimize the website experience and ensure service stability. This includes:
Device Information: Device model (e.g., computer/phone brand and model), operating system version (e.g., Windows 11, iOS 17), browser type and version (e.g., Chrome 120.0), unique device identifiers (e.g., IMEI, MAC address, used solely for identifying anomalous devices), and device network status (e.g., IP address, Wi-Fi/mobile network type, carrier information).
Usage Behavior Information: Access time, page paths browsed (e.g., "Homepage -> Gaming Laptop Series -> Aurora Pro Model"), and page scroll position.
The above information is anonymized or de-identified data and is not directly linked to your true identity.
When you register for a website account or use personalized services (such as after-sales repair requests, event registrations, or product inquiries), you need to actively provide the following personal information as prompted on the pages. If you do not provide this information, you may be unable to use the corresponding service.
Identity Verification Information: Name, mobile phone number (used for account verification and identity authentication, e.g., SMS verification codes).
Basic Account Information: Account username.
Product Information: MECHREVO product serial number (used to verify product ownership and warranty period), proof of purchase (e.g., order number, photo/scan of invoice, used to verify purchase channel).
Service Requirement Information: Fault description (text/images), time of fault occurrence, preferred repair method (on-site/mail-in repair).
Logistics Information: Mailing address for repair, recipient name, contact phone number (used for returning the product after repair).
If you participate in events such as new product trials, lotteries, or offline experiences, you need to provide your name, mobile phone number, and delivery address (used for verifying event eligibility and distributing prizes/shipping trial products).
Inquiry Content: Product model, description of the inquiry question (e.g., "Does the Aurora Pro support dedicated GPU mode?").
Communication Information: If communicating via online customer service, chat records will be retained (used for subsequent issue follow-up and service quality improvement).
We collect your personal information solely for the following lawful and explicit purposes. If we intend to use it beyond the scope outlined below, we will obtain your separate authorization.
Ensuring the Normal Operation of This Website: Using device information to maintain server stability, troubleshoot technical faults (e.g., page load failures, account login anomalies), and ensure you can normally access and browse this Website.
Providing and Optimizing Services:
Storage Duration: We retain your personal information only for the period necessary to achieve the purposes described in this Policy. Once this period expires, we will process the information by deletion or anonymization (removing identifiers so it cannot be linked to a specific individual) as required by laws and regulations. Specific durations are as follows:
We have established comprehensive personal information security management systems and employ both technical and administrative measures to protect the security of your personal information. Please note that network transmission carries inherent security risks (such as third-party illegal interception or devices infected with malware). We cannot guarantee absolute security during information transmission. Please safeguard your account password, do not disclose it to others, and avoid logging into your account on public devices to minimize the risk of information leakage. If you notice any unusual account activity, please contact us immediately.
In certain contexts and according to local laws, some of the personal data we collect may be categorized as sensitive information. We will always ensure such processing is lawful, as described in this Privacy Statement and in other circumstances permitted by law. We always process sensitive data only after obtaining your consent. This is entirely voluntary, and you may decide whether or not to consent. We implement robust measures to protect such information. We also take reasonable steps to ensure this information is adequate, relevant, and limited to what is necessary and used only for the purposes set out in this Privacy Statement.
We strictly limit the sharing, transfer, and disclosure of personal information, undertaking such actions only under the following circumstances and ensuring each processing activity complies with laws and regulations.
We do not share your personal information with unrelated third parties. Sharing with cooperative third parties occurs only under the following conditions, and we supervise their information handling practices:
As Necessary to Provide Services:
Customer Service Outsourcing Providers: If we engage a third party to provide customer service, we may share your inquiry records and after-sales information with them solely for the purpose of answering your questions and providing service follow-up.
To Fulfill Legal Obligations: In response to lawful requests from administrative or judicial authorities (e.g., court subpoenas, market regulatory department investigation orders), we may share your personal information with the relevant departments after verifying the legality of the request.
With Your Explicit Consent: Subject to your consent, we may share your personal information with third parties (e.g., if you authorize us to forward your inquiry to an offline store for one-on-one service).
We enter into Data Processing Agreements with third parties with whom we share information, clearly defining the scope of their information use and their security protection obligations. We require these third parties to use your personal information only within the agreed scope and not to process it beyond that scope. We also regularly audit their compliance. If a third party breaches the agreement, we immediately terminate cooperation and require them to delete the personal information they have obtained.
We do not transfer your personal information to any third party, except in the following scenarios where such transfer complies with legal and regulatory requirements:
In the event of corporate mergers, splits, acquisitions, restructuring, bankruptcy liquidation, etc., your personal information may be transferred along with business assets to the new entity. We will notify you in advance via announcements on this Website or in-site messages. The new entity will continue to fulfill the information protection obligations stipulated in this Policy.
With your explicit written authorization, provided the transferee commits to adhering to information protection standards equivalent to ours.
We do not disclose your personal information except under the following conditions:
With your explicit consent (e.g., you agree to have your product trial review and username publicly displayed in the "User Reviews" section of this Website, without disclosing private information such as your name or phone number).
To protect public interests, the legitimate rights and interests of others, or our own legitimate rights and interests, within a reasonable scope of disclosure.
We place high importance on the protection of minors' personal information. If you are a minor, you must use this Website under the accompaniment of your legal guardian (hereinafter referred to as "guardian") and have your guardian assist you in reading this Policy.
You have the following rights:
We will not discriminate against you for exercising your rights and choices, although certain features offered in the relevant services may change or become unavailable to you.
We reserve the right to amend this Policy from time to time based on updates to laws and regulations, adjustments to regulatory requirements, and business development needs. The revised policy will be notified to you through the following methods:
Publication: The revised content will be updated in the "Privacy Policy" section on the homepage of this Website.
Notification: If the revisions involve users' core rights and interests (e.g., expansion of the scope of personal information collection, changes to sharing rules), we will additionally notify you via in-site messages (for registered users) or customer service phone/SMS reminders to ensure you are aware of the amendments.
The revised policy will take effect upon its publication. Your continued use of this Website shall be deemed as your acceptance of the revised policy. If you do not accept it, you should immediately cease using this Website. We recommend that you review this Policy periodically (e.g., once every 3 months) to stay informed of the latest information protection rules.
If you have any questions regarding this Policy, or need to exercise your personal information rights or file a complaint, you may contact us via the following method:
gmo@mechrevo.com;
We will take your feedback seriously, address your concerns promptly, and protect your personal information rights and interests.